At PLYSENSE DIGITAL E-BOOK, customer satisfaction is important to us. However, due to the digital nature of our products, we have a strict no-refund policy.
1. Digital Product Sales Are Final
All e-book purchases are non-refundable once payment is confirmed and the product has been delivered or made available for download.
This is because digital products cannot be returned, and access is granted immediately after purchase.
2. Exceptions to the No-Refund Policy
We may consider a refund or replacement only under the following conditions:
- You received the wrong file or a different e-book than what you ordered
- The e-book file is corrupted or cannot be opened, and a working version cannot be provided
- You accidentally made multiple payments for the same item
To request support for any of the above, contact us within 48 hours of your purchase with:
- Your name
- Proof of payment (screenshot or transaction ID)
- A description of the issue
3. How to Contact Us
If you experience any issues with your purchase, please reach out and we will do our best to resolve it.
📱 Phone/WhatsApp: [Insert Number]
📧 Email: [email protected]
4. Changes to This Policy
We reserve the right to update this refund policy at any time. Changes will be posted on this page with the effective date.